Let's discuss maintenance. As a property manager, I wasn't a mind reader. I relied on residents to let me know when something wasn't working correctly in their apartment. But there's a right way and a wrong way to submit those requests.
- Report Issues Promptly: Don't wait until a small leak turns into a major flood to report it. The sooner we know about a problem, the easier (and cheaper!) it is to fix.
- Be Specific: "My sink is broken" isn't helpful. "The cold water faucet in the bathroom sink is constantly dripping" gives us much more to work with. The more detail you provide, the better prepared maintenance will be when they arrive.
- Understand Emergency vs. Non-Emergency: A fire? A burst pipe? Those are emergencies! Call immediately. A running toilet or a loose cabinet door? Those are non-emergencies. Submit a maintenance request through the proper channels (online portal, email, etc.).
- Be Patient (But Persistent): We have a lot of units to manage, and maintenance requests are handled in order of priority. If you haven't heard back in a reasonable amount of time (check your lease for guidelines), follow up politely.
- Why it matters: Reporting maintenance issues promptly not only keeps your apartment in good condition but also helps prevent further damage to the property and potentially avoids costs to you.
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