Where's Maintenance?

You pay rent each month for the luxury of having things like a pool, courtesy patrol and most of all 24 hour emergency maintenance. However, what happens when maintenance isn't doing their job?

Sometimes there will be those property management companies that pride themselves on exceptional maintenance service, but this doesn't happen often. Unfortunately, more times than expected, a new renter experiences a rude awakening after the first month of living at an apartment complex. Maintenance isn't moving as fast as they did during the early days. A typical service call is not answered within 24 hours, maybe 48 hours, 72 hours or as long as a week later. Sometimes service issues are never answered. Before long, the resident is spending his or her own money to fix a problem in the apartment even though management doesn't want that to happen. They fear that a problem in the apartment may not be fixed properly, so they want their staff to be the ones to fix it. But what's a resident to do when maintenance isn't showing up?

When management and maintenance aren't doing their parts, sometimes a resident will contact outside help like the police, Health Department, file a complaint with the Better Business Bureau, or contact an attorney. This is so that a case may be built against management for a future lawsuit. Disgruntled landlords may retaliate by finding fault with a "trouble-making" resident in an attempt to legally evict him or her or provide an option for a resident to leave the residence if he or she feels there is no way to satisfy him or her. However, many landlords will eventually get someone over to see the problem in the apartment. However, if a resident was to contact a workmen, outside the management company, most repairs would not be done because permission must be granted by the property owner.

Nicholl McGuire